"On one hand, the exposure is a textbook example of what organic PR should be: a consumer who fell in love with the brand becomes the best-known person on the planet," Eva Hartling, Birks’ chief marketing ofﬁcer and vice president told Maclean’s in an interview. But she notes that the global notoriety has come at a “slightly negative” cost.
“Obviously we’re not complaining. But all messaging pertaining to Birks right now has to do with the Duchess wearing our pieces," Hartling explained to the Canadian news magazine. “We’re launching new collections in the fall, but nobody cares unless the Duchess decides to buy a piece and wear it.”
The question lingering in Hartling’s mind is, what happens to the Birks brand (or really any other brand) if or when the fairytale ends and Markle stops wearing it? Will the company’s sales go back to before, stay the same as they are now, or fall completely and cause the brand to fold? There’s no way to know for sure, but according to Hartling, a royal warrant — the documented, official seal of royal approval — could prevent Birks from shuttering should their current “arrangement” with Markle go south.
Birks had a royal warrant in the 1930s, when the brand supplied silverware to the royal family, Hartling shared with Maclean’s: “Maybe we’ll get another one.”