Cheesecake Factory is one of those larger-than-life places that you only have to eat at once for it to leave an impression. Portions that could feed small families, menus that are nearly book-length, and, of course, the kooky varieties of cheesecakes are all part of what makes the chain stick out in a sea full of competitors.
But what does the average customer not know about? We spoke to a former waitress to find out what things are really like behind-the-scenes. Our anonymous source worked there several years ago but says that she still remembers specifics about the menu. She sat down with Refinery29 to discuss her experience, from carrying giant plates to the difficulties of keeping a white tie clean, to the weirdest orders she’d have to deal with.
The following interview has been condensed and edited for clarity.