This is the subject of a harrowing three-part BBC documentary series which puts universal credit under a magnifying glass. Universal Credit: Inside The Welfare State focuses on Jobcentres in Peckham, Toxteth and Bolton. As well as senior civil servants and MPs, we hear from those directly affected by the most controversial change to the benefits system in a generation. Some of the most powerful stories involve women dealing with mental health issues, redundancy, raising their children alone and working under temporary contracts, all while adapting to universal credit. The documentary also revealed that the full rollout of universal credit, which was meant to be fully live by April 2017, is being delayed again and will be pushed back to September 2024.