Jeffree Star Eyeshadow Palette Hair Controversy

Photo: Stefanie Keenan/Getty.

For those who found a little something extra in their Jeffree Star Cosmetics x Shane Dawson Conspiracy Collection eyeshadow palette, Jeffree Star would like to explain. Fans complained of finding stray hairs in Star’s eyeshadow palette collaboration with YouTuber Dawson, People reports. The beauty mogul took to social media to set the record straight about what, exactly, was going on.

After a fan on Twitter questioned the “hair-like material” they found in their Conspiracy palette, which dropped earlier this month, Star explained that those weren’t hairs but “ribbon fibers.” On Instagram Stories, Star went further, explaining that the fibers were “not toxic. It’s completely safe but it is still disgusting.”

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hey jeffree, i love the #ConspiracyPalette but i was swatching “pig-ment” and found a hair like material in it. i just wanted to address the issue and hopefully get it resolved pic.twitter.com/q2bfrhitr4
— kira (@debrowerkira) November 11, 2019

He also stated on his Instagram Stories that only 35 palettes “out of 1.1 million” produced were affected by this mistake, which has since been resolved. “The lab has done a full investigation & we found the issue,” Star tweeted. “I pride myself on quality and fully apologize for this error.”

He also shared video in his Instagram stories and on Twitter showing the process of creating the palettes in the lab, and how the fibers were mistakenly embedded.

Here is a clip from the lab of how we press the eyeshadows. Moving forward my manufacturer will make sure this never happens again and have put in place several precautions and steps to avoid the ribbon issue. You all know how serious I take my company, thank you for listening ⭐️ pic.twitter.com/jtXRWjPBnl
— Jeffree Star (@JeffreeStar) November 22, 2019

The ribbon is used during the pressing process and, according to Star, if it is not changed, the frayed ends of the ribbon could end up in the product. Star also provided a screenshot of an email from the lab, which explained that the lab has eliminated the use of scissors to cut the ribbon on all pressed powders and will now “add black light to our inspection protocol to see fibers not visible to the naked eye.”

Hey everyone, it’s come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products. The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologize for this error 💯 pic.twitter.com/8Hn9ndzFsa
— Jeffree Star (@JeffreeStar) November 22, 2019

Star also shot down any comparisons to the Jaclyn Hill lipstick drama in which fibers were found in her products. “A lot of people are trying to put this next to the Jaclyn Hill lipstick launch. You guys, stop. I address everyone fully. I’m not blocking anyone. I’m not deleting my social media account,” he said on his Instagram Stories. “And that’s no shade but that’s not how I handle things. I am always fully transparent. So to compare my situation to someone else’s just is not fair.”

In his last tweet on the topic, Star offered to make good on his company’s mistake offering a full refund and a new palette to affected customers. “Anyone that has ANY product issues with any JSC product, my customer service team is available Monday to Friday,” he tweeted. “Palettes that were effected [sic], we have sent out new ones and also given a full refund because that does not reflect how my brand should be represented.”

Refinery29 has reached out to reps for Jeffree Star Cosmetics and Shane Dawson for comment.

Anyone that has ANY product issues with any JSC product, my customer service team is available Monday to Friday 💯 Palettes that were effected, we have sent out new ones and also given a full refund because that does not reflect how my brand should be represented.
— Jeffree Star (@JeffreeStar) November 22, 2019