J.Crew Is Named #1 E-Commerce To Shop

embedPhoto: Courtesy of J.Crew.
To make online shopping work, we believe in a set of assumptions that'll happen in order for us to feel comfortable setting down some cash without even trying anything on. Beyond the expectation that the purchase will arrive intact, undamaged, and true to the product description, we also ask for a good return policy (hey — things might not fit!) and helpful customer support in case things don't go totally according to plan. If e-commerce sites don't meet one of these criteria, we definitely hesitate when clicking "Add To Cart," no matter how awesome the wares. But — now — you don't have to go through a ton of phone drama to figure out what stores step up.
According to StellaService's survey of e-commerce performance, J.Crew placed in the number-one spot out of 100 retailers surveyed. In just two months, it sped up its average delivery time by two whole days, ranked the best in terms of via-phone customer service, and package quality. Other online retailers that scored high? L.L. Bean (who killed it with e-mail response times), Net-A-Porter, Zappos, Bloomingdale's, Saks, Lululemon, and Nordstrom (which had a super-impressive 100% resolution rate for customer issues through phone calls). (WWD)

More from Shopping

While most people count down the days until holidays, vacations, or birthdays, my calendar fills with red X’s until it’s finally fall. From leaves changing...
Who needs words these days with so many emoji keyboards to choose from — and to do the talking for us? On the heels of Kimoji, ChyMoji, and all the other -...
This post was originally published on April 22, 2016. Like mom jeans, it's a little funny when a stereotype sparks a fashion obsession. And while it took ...
Flex dancing, a dance form characterized by rhythmic waving, gliding, and contorting of the body, is often thought of as a man’s world. But there are a few...
From heading straight to the men’s section to memorizing the company’s delivery schedule, every dedicated shopper seems to have their own tips and tricks ...
This post was originally published on July 28th, 2016. The business-casual dress code is one of the most difficult to define, and that might have ...
This post was originally published in March 2016. You've done the research, talked to some friends about it, and decided it's time to quit fast fashion ...
(Paid Content) Classic white Keds have been in my shoe rotation since I was a wee one. As a picky shopper early on, this simple and economical option was ...
Sometimes, one glance at your Google calendar for the next day can leave your head spinning — how on earth will you get it all done? Maybe you've got a ...
This post was originally published on August 23, 2016. As great as summer dressing may be (the skimpy tank tops, breezy dresses, and super-short shorts ...
You never want something until you can't have it. So, each week in The Sell-Out, we're getting the scoop from your favorite retailers on what's selling ...
Some trends are easy to dive into head-first: Give us all the athleisure in the world, and we're definitely not complaining. Because no matter how many ...
We first heard about Nike's plans to really, truly make the self-lacing sneakers from Back to the Future Part II a reality back in March, after the ...
This story was originally published on October 8, 2015. You can expect to see a certain set of characters at every Halloween party. Cher Horowitz is in ...