What are the most important elements to a good coffee shop?
"It goes without saying that a good coffee shop should offer great coffee. However, it is just as important to have a friendly and knowledgeable staff who will greet a customer with warmth and be able to tell them anything they want to know about coffee from farm to cup. I think anyone should be able to walk into a coffee shop and be treated like family, whether they are a regular customer or it is their first visit."