Do you have regulars? If so, do you have any fun stories about building relationships with them?
“Every shop that's been around for long enough has its regulars. As for building relationships with them, I find it's more of an organic, long-term process than a sudden transformation. Most of my favorite interactions with regulars are little, low-key moments that highlight the nature of the neighborhood and the community that the shop's a part of.”

What would you be doing if not for this?
“I can't rightly say. I love serving coffee, and I love working in the coffee industry. I've yet to find a field this consistently engaging, this rewarding, or this full of wonderful, friendly, supportive people. If pressed, I'm sure I could find something else to occupy my time and attention, but I very much doubt it would be the same.”