During Hurricane Sandy, one of the things people were really missing was hot coffee. Why do you think New York, specifically, is addicted?
“Well, it's the city that burns the candle at both ends. Without coffee I'm not sure how New York would realistically function.”

What are the most important elements to a good coffee shop?
“Caring about the what you're doing, paying attention to quality, and improving on what you do well. And being nice to people.”