Do you have regulars? If so, do you have any fun stories about building relationships with them?
“Yeah, our regulars are the best. I have someone who comes in and is always so surprised and pleased that I remembered exactly how they take their coffee, that I've taken to actually starting it the second I see them through the window. It's fun to see how easy it is to make people happy, and it gives us an opportunity to show we care and are paying attention.”

What would you be doing if not for this?
“Probably unemployed.”